Shipping Policy

Shipping Policy

Thank you for shopping with Hydro Floss®. Here’s what you need to know about shipping your order.

Processing Time

Orders are typically processed within 1 business day after payment is confirmed. Processing times may vary during promotions or other high-volume periods.

Retail Shipping

Shipping charges are calculated at checkout based on your order and delivery address.

Free standard shipping is available on qualifying retail orders with a merchandise subtotal of $100 or more in the contiguous United States.

Alaska and Hawaii have separate shipping rates and are excluded from this free-shipping offer.

Hydro Floss Connect Shipping

Customers using a valid Hydro Floss Connect code receive free standard shipping on qualifying orders with a discounted merchandise subtotal of $75 or more in the contiguous United States.

Alaska and Hawaii have separate shipping rates, calculated at checkout, and are excluded from Connect free shipping.

Dental Office and B2B Shipping

Approved dental offices purchasing through their B2B accounts receive the following standard shipping rates within the contiguous United States:

  • Merchandise subtotal below $145: $10.95

  • Merchandise subtotal from $145 through $249.99: $15.00

  • Merchandise subtotal of $250 or more: Free

These rates apply to purchases made for the approved dental office after signing in. Alaska and Hawaii have separate shipping rates, calculated at checkout, and are excluded from these contiguous-U.S. rates.

Shipping Thresholds

Shipping thresholds are based on merchandise subtotal after applicable discounts, excluding taxes and shipping charges.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with available tracking information.

Where We Ship

We ship to the contiguous United States, including Washington, D.C., and to Alaska and Hawaii.

We do not ship to U.S. territories or international destinations.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another appropriate carrier depending on the order and destination.

Delivery Issues

If you experience a problem with your delivery, please contact Hydro Floss Customer Service at 800-635-3594. We will help you review the shipment and work with the carrier when necessary.

Shipping Days and Holidays

We do not ship on Fridays, weekends, or holidays observed by our shipping carriers. Orders placed on those days will be processed on the next available business day.

Shipping Policy Updates

We may update this shipping policy as needed. Any changes will be posted on this page.

If you have questions about shipping or your order, please contact our Customer Service team.