Customer Support & Repair Service
Real Help. Practical Solutions. A Product Built to Last.
Your Hydro Floss® was designed to be maintained—not treated like a disposable appliance. Whether you need help using your irrigator, assistance identifying a replacement part, or professional repair service, our customer-support team is here to help you find the right solution.
How Can We Help?
Product Support
Have a question about operating, cleaning, or maintaining your Hydro Floss? Our team can help with:
- Getting started with your Hydro Floss
- General use and troubleshooting
- Adjusting the water pressure
- Cleaning and routine maintenance
- Choosing the appropriate irrigating tip
- Identifying a worn, damaged, or missing part
- Warranty and service questions
Replacement Parts
A worn or damaged component does not always mean you need a new irrigator. Hydro Floss replacement parts and maintenance kits can help extend the useful life of your unit.
Available items include:
- Replacement reservoirs and lids
- Reservoir plugs and O-rings
- Hose and handle assemblies
- Replacement pumps
- Everyday, Pocket Pal, and Implant/Ortho Tips
- Cleaning products and maintenance kits
Repair Videos
Some common repairs can be completed at home with the correct replacement part and a little guidance. Our repair videos demonstrate procedures such as replacing the pump or piston and installing a new hose and handle assembly.
If you are uncertain about a repair, contact us before taking the unit apart. We can help you decide whether a replacement part, guided repair, or send-in service is the best next step.
Prefer Not to Repair It Yourself?
Yes, We Still Repair Hydro Floss Units.
Not everyone wants to take apart an appliance—and you should not have to. Our service department can evaluate and repair eligible Hydro Floss units for customers who prefer professional assistance.
Before Requesting Repair
A few simple checks may solve the problem or help our team assist you more quickly.
- Confirm that the unit is connected to a working electrical outlet.
- Make sure the reservoir is seated correctly.
- Check that the reservoir plug and O-ring are present and properly positioned.
- Inspect the hose and handle for visible damage or leaking.
- Clean the unit according to the recommended maintenance instructions.
- Note any unusual sound, leaking, reduced pressure, or loss of water flow.
- Be sure water is not stored in the reservoir. Empty the reservoir after each use.
- Locate your order information or proof of purchase, if available.
Sending Your Unit for Repair Services
To have your Hydro Floss repaired, please send the unit to the address below along with a letter that includes the following details:
· A description of the issue
· Your return shipping address
· Your telephone number
· Your email address (used for repair updates and return shipment tracking)
Include your proof of purchase for warranty repairs. For your protection, we recommend insuring the package for a minimum of $100.00.
Send the unit to:
Oral Care Technologies, Inc., Attn : Service Department, 3681 Pine Lane SE, Bessemer, AL 35022
Warranty Assistance
Warranty coverage depends on the warranty associated with the original purchase and the circumstances of the service request.
Frequently Asked Questions
Do I need to replace my Hydro Floss if one part wears out?
Not necessarily. Hydro Floss offers replacement parts, maintenance kits, repair guidance, and professional service options that may help extend the life of the unit.
Can I repair my Hydro Floss myself?
Some repairs may be completed at home using the correct replacement part and repair video. If you are uncomfortable performing the repair—or are unsure what is causing the problem—contact Customer Support for assistance.
What parts can I purchase?
Replacement products include reservoirs, lids, reservoir plugs, O-rings, pumps, hose and handle assemblies, irrigating tips, and maintenance kits. Availability may vary.
Can I mail my Hydro Floss to you for repair?
Yes, Hydro Floss offers send-in service for eligible units.
Should I send the reservoir and irrigating tips with my unit?
It is not necessary to send the reservoir or tips unless the problem you are having involves these parts.
Is every repair covered by the warranty?
Warranty coverage depends on the warranty connected to the purchase and the nature of the problem. Customer Support can review warranty information and explain whether charges may apply.
How much will a repair cost?
Repair costs can depend on the unit’s condition, warranty status, and the parts or service required. The average repair cost is approximately $35.00.
How long will the repair take?
Turnaround time may vary but repairs are usually completed within 10 business days.
Can Customer Support help me choose a replacement part?
Yes. Call us at (800) 635-3594 and one of our representatives will be happy to help you.
Don’t Replace It. Maintain It.
Hydro Floss is supported with replacement parts, maintenance products, repair guidance, and real customer service. That means a worn component or performance problem does not automatically have to mean starting over with a new unit.
Contact Customer Support Shop Replacement Parts