Real Help. Practical Solutions. Built to Last.

Your Hydro Floss® was designed to be maintained—not treated like a disposable appliance. Whether you need help using your irrigator, assistance identifying a replacement part, or professional repair service, we're here to help you find the right solution.

How Can We Help?

  • PRODUCT QUESTIONS

    Have a question about using, cleaning, or maintaining your Hydro Floss®? Start here for product support and troubleshooting.

    Get Product Help 

  • REPLACEMENT PARTS

    Accidents happen and parts wear out. Does your Hydro Floss® need a reservoir, hose/handle, O-ring, plug, or another replacement part?

    Shop Replacement Parts 

  • REPAIR SERVICE

    If your Hydro Floss® needs more than a replacement part, we can repair it for you.

    See below for details of our repair service.

Want to Repair It Yourself?

Some common repairs can be completed at home with the correct replacement part and a little guidance. Our repair video walks you through procedures such as replacing the pump or piston and installing a new hose and handle assembly.

Watch Repair Video Shop Replacement Parts

Prefer to Use Our Repair Service?

If you prefer not to make the repair yourself, you can send your unit to us for professional service.

Our service department can evaluate eligible Hydro Floss® units and determine the repair or replacement parts needed.

  • Typical repair cost is approximately $35; actual cost may vary depending on the repair needed.
  • Repairs are usually completed within 10 business days after we receive the unit.

Repair Service - 3 Simple Steps

  • Prepare Your Hydro Floss

    Empty the reservoir and gather your contact information, a description of the problem, and proof of purchase if the repair may be covered under warranty.

  • Pack & Ship Your Unit

    Pack the Hydro Floss securely and send it to our service department. You do not need to include the reservoir or irrigating tips unless the problem involves those parts.

  • We Evaluate & Repair It

    Our service department will inspect the unit, determine the repair needed, and complete eligible repairs before returning the Hydro Floss to you.

What to Include With Your Repair:

  • A description of the issue
  • Your return shipping address
  • Your telephone number
  • Your email address for repair updates and return tracking
  • Proof of purchase for warranty repairs

Do not include the reservoir or irrigating tips unless the problem involves those parts or Customer Support asks you to send them.

Ship Your Hydro Floss To:

Oral Care Technologies, Inc.
Attn: Service Department
3681 Pine Lane SE
Bessemer, AL 35022

We recommend insuring the package for at least $100.

Frequently Asked Questions

Do I need to replace my Hydro Floss® if one part wears out?

Not necessarily. Replacement parts, maintenance kits, repair guidance, and professional service options may help extend the useful life of your unit.

Can I repair my Hydro Floss® myself?

Some repairs may be completed at home using the correct replacement part and repair video. If you are uncomfortable performing the repair or are unsure what is causing the problem, contact Customer Support for assistance.

Should I send the reservoir and irrigating tips with my unit?

It is not necessary to send the reservoir or irrigating tips unless the problem involves those parts or unless asked to do so by one of our associates.

Is every repair covered by warranty?

Warranty coverage depends on the warranty associated with the original purchase and the nature of the problem. Customer Support can review your warranty information and explain whether charges may apply.

How much does a repair cost?

Repair costs may vary depending on the condition of the unit, warranty status, and the parts or service required. The typical repair cost is approximately $35.

How long does repair usually take?

Repair turnaround may vary, but repairs are usually completed within 10 business days.

Can Customer Support help me identify the part I need?

Yes. Call us at (800) 635-3594 and our team can help you identify the appropriate replacement part or next step.

Still Not Sure What You Need?

Our Customer Support team can help you determine whether you need troubleshooting, a replacement part, or repair service.

Contact Customer Support