SHIPPING POLICY
Shipping Policy
Thank you for shopping with Hydro Floss®. Here’s what you need to know about shipping your order.
Processing Time
Orders are typically processed within 1 business day after payment is confirmed. Processing times may vary during promotions or other high-volume periods.
Standard Shipping
- Shipping charges are calculated at checkout based on your order and delivery address.
- Free standard shipping is available on qualifying retail orders of $100 or more in the contiguous United States.
- Alaska and Hawaii are excluded from the $100 free-shipping offer.
Hydro Floss Connect Shipping
Customers shopping through Hydro Floss Connect receive:
- Free shipping on qualifying Connect orders of $75 or more in the contiguous United States.
- Alaska and Hawaii Connect orders ship for $19.95.
- U.S. territories are excluded from Hydro Floss Connect shipping offers.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with available tracking information.
Where We Ship
We currently ship within the United States, including the contiguous United States, Alaska, and Hawaii.
Shipping Carriers
Orders may be shipped using USPS, UPS, FedEx, or another appropriate carrier depending on the order and destination.
Delivery Issues
If you experience a problem with your delivery, please contact Hydro Floss Customer Service at 800-635-3594, option 2. We will help you review the shipment and work with the carrier when necessary.
Shipping Days & Holidays
We do not ship on Fridays, weekends, or holidays observed by our shipping carriers. Orders placed on those days will be processed on the next available business day.
International Shipping
At this time, we do not offer international shipping.
Shipping Policy Updates
We may update this shipping policy as needed. Any changes will be posted on this page.
If you have questions about shipping or your order, please contact our Customer Service team.