FAQ - Warranty
The Hydro Floss® oral irrigator is covered from one year from the date of purchase by the terms of the factory warranty that guarantees the repair or replacement of the product for failures due to a manufacturers defect. Click to view the HYDRO FLOSS® WARRANTY
Our Shipping Address:
Oral Care Technologies, Inc.
Attn: Service Center
3681 Pine Lane SE
Bessemer, AL 35022 United States
In some cases, our customer service representatives may be able to troubleshoot the problem over the telephone. If you would like to troubleshoot the problem or if you have any questions about your Hydro Floss® warranty or the repair process, please call our office at 800-635-3594. You can also email your questions to: firstname.lastname@example.org
You may choose to repair your Hydro Floss® yourself and save some money. The video below shows how to replace the pump/piston and also the hose/handle assembly. Our customer service representatives are available if you have any questions. The parts may be ordered here.