FAQ - Warranty

The Hydro Floss® oral irrigator is covered from one year from the date of purchase by the terms of the factory warranty that guarantees the repair or replacement of the product for failures due to a manufacturers defect. Click to view the HYDRO FLOSS® WARRANTY


Our Shipping Address:

Oral Care Technologies, Inc.

Attn: Service Center

3681 Pine Lane SE

Bessemer, AL 35022 United States


In some cases, our customer service representatives may be able to troubleshoot the problem over the telephone. If you would like to troubleshoot the problem or if you have any questions about your Hydro Floss® warranty or the repair process, please call our office at 800-635-3594. You can also email your questions to: helpdesk@hydrofloss.com

You may choose to repair your Hydro Floss® yourself and save some money. The video below shows how to replace the pump/piston and also the hose/handle assembly. Our customer service representatives are available if you have any questions. The parts may be ordered here.