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Hydro Floss® Blog

A Wink And A Smile*

<span style="color: #0b5394;">A Wink And A Smile*</span>

I love the title of this song released in *1993 by Harry Connick, Jr. "Sleepless In Seattle: Original Motion Picture Soundtrack".  We all go through stressful times in our lives with trying to balance jobs, families, bills, and of course our health.  Sometimes we just need to know that there are other people out there going through the same daily stresses.  When you pass a friend, or a stranger, stop long enough to give "A Wink And A Smile" and I think you will see that positive energy reflected back to you.  Call us at 800-635-3594 or email us at...

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Positive or Negative - Your Choice

<span style="color: #0b5394;">Positive or Negative - Your Choice</span>

Your alarm goes off in the morning, many times before the sun rises.  What are your first thoughts?  If you are like me, you hit the snooze button several times before putting your feet on the floor to start your day.  If you are not like me then you most likely pop up and out of bed on the first alarm and ready to tackle the day.  Whichever type of person you are, positive or negative thoughts usually start running through your mind as you contemplate your day. Regardless of what lies before you on this day, make a conscious...

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I Have An Oral Irrigator That It Is Not a Hydro Floss® - Will You Repair It?

<span style="color: #0b5394;">I Have An Oral Irrigator That It Is Not a Hydro Floss® - Will You Repair It?</span>

Believe or not, our Service Department gets calls like this all the time.  It is a very easy question to answer - NO!  It is not that we can't, it is just that we do not stock parts necessary to do repairs for our competitor's products.  So, what is the solution? We will accept a competitor's oral irrigator as a Trade-In for a new Hydro Floss®.  In fact, in our company break room, we have a copy of an order and the competitor's irrigator handle that a customer used to get a Trade-In for the Hydro Floss®.  This procedure works exactly...

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Trade-In Program

<span style="color: #0b5394;">Trade-In Program</span>

Our Service Department does its best to advise the correct solution for servicing your Hydro Floss®.  Many times we can give a repair estimate over the phone and not have to actually see the unit.  We may ask you to go through a few troubleshooting steps first in order to better diagnose the issues.  Sometimes the repair costs can exceed the value, especially when there are major components involved in the repair process. Occasionally, when evaluating the repair estimate for a customer, the best solution for them would be to retire the older unit and upgrade to a new Hydro...

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Customer Service - How May We Help You?

<span style="color: #0b5394;">Customer Service - How May We Help You?</span>

Many do not know that we have a "Full-Service" team standing by ready to help you maintain your Hydro Floss® oral irrigator and keep it running for years.  We have serviced units that were well over 20 years old.  In fact, we can maintain your Hydro Floss® for as long as you own it.   Our goal is to always achieve an "Excellent" rating from our customers.  We have found that if your service experience was exceptional, then you will most likely share that with your family and friends.   If at any time we fall short of that, please tell us....

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