Frequently Asked Questions

Oral Care Technologies, Inc.

Attn: Service Department

3681 Pine Lane SE

Bessemer, AL 35022

The Hydro Floss® has a limited manufacturer's warranty that covers the cost of repairs due to manufacturer's defect, for one year from the date of purchase. The warranty does not cover damage resulting from accidents or abuse. To read/download a copy of the warranty click the following link -HYDRO FLOSS EXTENDED WARRANTY

There is an option to extend the one year manufacturer's warranty for an additional two (2) years. The cost of the extension is $32.50. If you would like to take advantage of this option, simply fill out the Warranty Form that was packaged with the Hydro Floss®, and mail it to the address above along with a copy of your proof of purchase and payment. You can download a copy of the warranty form at the following link –HYDRO FLOSS® EXTENDED WARRANTY.

The Hydro Floss® has a one year manufacturer's warranty. The warranty can be registered at the following link -WARRANTY REGISTRATION

Yes, your Hydro Floss® can be repaired.

Repairs for irrigators that are less than one year old will be covered under warranty (proof of purchase required).

To have your Hydro Floss® repaired, please send it to the address given above, along with your proof of purchase (for warranty repair) and a letter describing the problem. Be sure to include your return address, email address and telephone number.

Once your Hydro Floss® has been repaired you will be contacted by email for payment (if required). Your email address will also be used to send tracking information for your return shipment.

When shipping your Hydro Floss® to our Service Department, we suggest insuring the package for a minimum of $100.00.

Replace your irrigating tip (Everyday, Implant/Ortho or Pocket Pal tip) with a tip that has never been used.

The opening in the end of the tip is the smallest opening that water passes through and any buildup of minerals, debris, etc. can have a negative affect on the water pressure.

Make sure there is a firm connection between the reservoir and the base of the unit.

Check for:

1. White plastic disk (reservoir plug) in the bottom of the reservoir, and

2. Black o'ring on the bottom of the reservoir (on the part that is inserted into the base)

If either of these is damaged or missing the irrigator will not be able to pump at full pressure.

Replacement o'rings and reservoir plugs may be purchased at the following link - REPLACEMENT O'RINGS & RESERVOIR PLUGS

If the o'ring on the bottom of the reservoir is intact and is not damaged, it is possible that it has dried out and cannot slide fully into the base.

Rub a very small amount of cooking oil (any food grade oil) on the o'ring. This will allow the reservoir to fit fully down into the base and create a better connection between the reservoir and the base.

If these suggestions do not improve the pressure, your Hydro Floss® will need to be returned to us for repair. See the question, "Can my Hydro Floss® be repaired?" for return instructions.

Yes, the hose between the handle and base of the Hydro Floss® can be replaced. The hose and handle are manufactured as one piece and the cost to replace the hose/handle assembly is $32.00, this includes parts, labor and shipping. Please note this is only an estimate. Without examining the irrigator, we cannot give you an exact cost for its repair.

See the question, "Can my Hydro Floss® be repaired?" for return instructions.

You may purchase a replacement reservoir for the Hydro Floss® irrigator through this website at the following link -REPLACEMENT RESERVOIR

The motor of the Hydro Floss® can be replaced and is a repair that can easily be handled by our Service Department. Repairs for irrigators that are less than one year old will be covered under warranty (proof of purchase required). If the irrigator is no longer under warranty the cost to replace the motor is $34.50, this includes parts, labor and shipping. Please note this is only an estimate. Without examining the irrigator, we cannot give you an exact cost for its repair.

See the question, "Can my Hydro Floss® be repaired?" for return instructions.

Daily cleaning:

Wipe down the outside of the Hydro Floss® with a damp cloth. The reservoir and irrigating tips can be cleaned with warm, soapy (dish soap) water. To remove hard water spots or stains you can use vinegar.

No part of the Hydro Floss® is dishwasher safe.

For a copy of the Care & Use Instructions please click the following link – HYDRO FLOSS® CARE & USE INSTRUCTIONS

To deap clean and sanitize the Hydro Floss®:

We suggest using our HOCL Irrigator Cleaning Solution twice a month to kill viruses, bacteria, mold, and mildew.

Lightly shake bottle. Add 2 oz (4 tbsp) of cleaner to reservoir and finish filling with water. Set pressure to lowest setting and direct handle into the sink. Power on the irrigator and let the reservoir empty.

HOCL Irrigator Cleaning Solution available on our webite - HOCL IRRIGATOR CLEANING SOLUTION

3.5" width (front to back)
7.75" length
4.75" height (to top of reservoir)
The power supply cord on is 36” long.
The water hose is 35” from the base to the handle.