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Frequently Asked Questions

Where do I send my Hydro Floss® for repair?

Oral Care Technologies, Inc.
Attn: Service Department
3030 Dublin Circle
Bessemer, AL 35022

What is the Warranty for the Hydro Floss®?

The Hydro Floss® has a limited manufacturer's warranty that covers the cost of repairs due to manufacturer's defect, for one year from the date of purchase.  The warranty does not cover damage resulting from accidents or abuse.  To read/download a copy of the warranty click the following link - HYDRO FLOSS® WARRANTY.

How do I register the warranty for my Hydro Floss®?

The Hydro Floss® has a one year manufacturer's warranty that does not need to be registered.  Just be sure to retain your receipt as proof of the purchase date.  There is an option to extend the warranty for an additional two (2) years.  The cost of the extension is $27.50.  If you would like to take advantage of this option, simply fill out the Warranty Form that was packaged with the Hydro Floss®, and mail it to the address above along with a copy of your proof of purchase and payment. You can download a copy of the warranty form at the following link – HYDRO FLOSS® WARRANTY.

My Hydro Floss® isn’t working, can it be repaired?

Your Hydro Floss® can be repaired by sending it to us at the address given above. Repairs for irrigators that are less than one year old will be covered under warranty (proof of purchase required).   Be sure to include a letter giving a description of the problem, your return address, and a daytime telephone number so that we may call you for payment when your Hydro Floss® has been repaired.  If you provide an email address you will receive tracking information for your return shipment. Most repairs are less than $35.00 and we accept Visa, MasterCard, American Express and Discover.  

The water flow (pressure) on my Hydro Floss® is not as strong as it should be.  What should I do?

  1. Replace your irrigating tip (jet tip, sulcus tip or pocket pal tip) with a tip that has never been used.  The opening in the end of the tip is the smallest opening that water passes through and any buildup of minerals, debris, etc. can have a negative affect on the water pressure. 
  2. Be sure there is a firm connection between the reservoir and the base of the unit.  Check for:  1) a black o'ring on the bottom of the reservoir (on the part that is inserted into the base), and  2) the white reservoir plug in the bottom of the reservoir.  If either of these is damaged or missing the irrigator will not be able to pump at full pressure.  If the o'ring on the bottom of the reservoir is intact and  is not damaged, it is possible that it has dried out and cannot slide fully into the base.  Rub a very small amount of cooking oil (any food grade oil) on the o'ring.  This will allow the reservoir to fit fully down into the base and create a better connection between the reservoir and the base. Replacement o'rings and reservoir plugs may be purchased at the following link - Replacement o'rings and reservoir plugs
  3. Clean the internal parts of the Hydro Floss® with white vinegar:
    • Remove the irrigating tip
    • Fill the reservoir with a 50/50 white vinegar and very warm water solution
    • Place the handle in the bottom of the sink, turn the Hydro Floss® on and let it run for 10 seconds then turn the Hydro Floss® off.  Gravity will pull the remaining solution through the irrigator.
    • After the solution has emptied, flush any remaining solution from the unit by filling the reservoir with very warm water, put the handle back in the sink, turn the Hydro Floss® on and let it empty into the sink.

    If these suggestions do not improve the pressure, your Hydro Floss® may need a new pump.  Repairs for irrigators that are less than one year old will be covered under warranty (proof of purchase required).  If the irrigator is no longer under warranty the cost to replace the pump is $26.00, this includes parts, labor and shipping.  Please note this is only an estimate.  Without examining the irrigator, we cannot give you an exact cost for its repair. To obtain service, please send your Hydro Floss® to the address given above along with a letter describing the problem.  Be sure to include your return address and daytime telephone number.  If an email address is provided in the letter, you will receive an email with tracking information for your return shipment. Once your Hydro Floss® has been repaired someone will call you to make payment arrangements.  We accept payment by Visa, MasterCard, American Express and Discover. When shipping your Hydro Floss® to our Service Department, we suggest insuring the package for a minimum of $100.00. 

    The white water hose between the base and handle has developed a hole or has been melted.  Can it be replaced?

    The hose between the handle and base of the Hydro Floss® can be replaced.  The hose and handle are manufactured as one piece and the cost to replace the hose/handle assembly is $29.75, this includes parts, labor and shipping.  Please note this is only an estimate.  Without examining the irrigator, we cannot give you an exact cost for its repair.  To obtain service, please send your Hydro Floss® to the address given above along with a letter describing the problem.  Be sure to include your return address and daytime telephone number.  If an email address is provided in the letter, you will receive an email with tracking information for your return shipment. Once your Hydro Floss® has been repaired someone will call you to make payment arrangements.  We accept payment by Visa, MasterCard, American Express and Discover. When shipping your Hydro Floss® to our Service Department, we suggest insuring the package for a minimum of $100.00. 

    My Hydro Floss® will not turn on (motor will not switch on).

    The motor of the Hydro Floss® can be replaced and is a repair that can easily be handled by our Service Department.  Repairs for irrigators that are less than one year old will be covered under warranty (proof of purchase required).  If the irrigator is no longer under warranty the cost to replace the motor is $34.50, this includes parts, labor and shipping.  Please note this is only an estimate.  Without examining the irrigator, we cannot give you an exact cost for its repair. To obtain service, please send your Hydro Floss® to the address given above along with a letter describing the problem.  Be sure to include your return address and daytime telephone number.  If an email address is provided in the letter, you will receive an email with tracking information for your return shipment. Once your Hydro Floss® has been repaired someone will call you to make payment arrangements.  We accept payment by Visa, MasterCard, American Express and Discover. When shipping your Hydro Floss® to our Service Department, we suggest insuring the package for a minimum of $100.00.  

    What are the dimensions of the Hydro Floss®?

    3.5" width (front to back)

    7.75" length

    4.75" height

    The power supply cord on is 36” long.

    The water hose is 35” from the base to the handle.

    The water reservoir (container) is broken.  Can I get a new one?

    You may purchase a replacement reservoir for the Hydro Floss® irrigator by calling our office at 800-635-3594 or through this website at the following link - Replacement reservoir 

    How do I clean the Hydro Floss®?

    Wipe down the outside of the Hydro Floss® with a damp cloth.  The reservoir and irrigating tips can be cleaned with warm, soapy (dish soap) water.  To remove hard water spots or stains you can use vinegar.  No part of the Hydro Floss® is dishwasher safe.  For a copy of the Care & Use Instructions please click the following link – HYDRO FLOSS® CARE & USE INSTRUCTIONS