Believe or not, our Service Department gets calls like this all the time. It is a very easy question to answer - NO! It is not that we can't, it is just that we do not stock parts necessary to do repairs for our competitor's products. So, what is the solution?
We will accept a competitor's oral irrigator as a Trade-In for a new Hydro Floss®. In fact, in our company break room, we have a copy of an order and the competitor's irrigator handle that a customer used to get a Trade-In for the Hydro Floss®. This procedure works exactly the same as if it were our product. Just click on this link to go to the Blog Post that addresses the "How To" on a Trade-In. We look forward to having you as OUR customer and will serve you well, that is our promise!
Call us at 800-635-3594 or email us at firstname.lastname@example.org if you wish to discuss this option in more detail for your current oral irrigator.